Sales Policy
Effective Date: January 18, 2025
Welcome to RegalXChic! Our Sales Policy outlines the terms and conditions that govern the sale of products on our website, regalxschic.com. By making a purchase with us, you agree to comply with and be bound by this policy.
Please read the following carefully to understand our practices regarding pricing, orders, payments, promotions, and customer service.
1. Product Availability
We strive to keep our product listings as accurate as possible. However, availability may change due to stock updates, demand, or other factors. We reserve the right to limit the quantity of products purchased per customer and to discontinue or modify the availability of products at any time.
- Out of Stock Items: If an item is out of stock, we will notify you via email and may offer an alternative product or a backorder option if available.
- Backorders: We may place certain items on backorder if they are temporarily unavailable. If this occurs, we will notify you of the expected restock date.
2. Pricing
All prices listed on regalxschic.com are in U.S. dollars (USD) and are subject to change without notice. Prices are effective as of the time you place your order.
- Price Accuracy: While we strive to provide accurate pricing, errors can occur. If a price error is detected after you place your order, we will notify you and provide options for either proceeding with the corrected price or canceling the order.
- Discounts and Promotions: We may offer promotional discounts or sales on products from time to time. These promotions are subject to specific terms and conditions, including the duration of the offer and any exclusions.
Note: Promotions and discounts cannot be combined unless specifically stated otherwise.
3. Order Process
When you place an order with RegalXChic, we will send you an order confirmation email once your purchase has been successfully received. This confirmation will include details about the products, quantity, and total cost of your order.
- Order Acceptance: Orders are not considered final until they are processed and shipped. You will receive a shipping confirmation email when your order has been dispatched.
- Cancellation: Once an order is placed and payment has been processed, it cannot be canceled unless we are notified immediately, and the order has not yet been shipped.
4. Payment Terms
We accept several secure payment methods for your convenience:
- Credit and Debit Cards: Visa, MasterCard, American Express, Discover.
- PayPal: Secure payment processing through PayPal.
- Apple Pay: Available for users with compatible Apple devices.
- Google Pay: For customers with Google Pay accounts.
By providing payment details, you agree to pay the total price, including taxes, shipping fees, and any applicable discounts.
Payment Authorization: All payments will be processed once your order is placed. In case your payment cannot be processed, you will be notified, and your order may be delayed or canceled.
5. Sales Tax
Sales tax will be applied to your order based on the shipping address and applicable local tax laws. Sales tax rates vary by state and are calculated during checkout.
Note: If you are tax-exempt, please contact our customer service team prior to placing your order, and we will assist you in applying the exemption.
6. Shipping and Delivery
We offer shipping to most locations within the United States. Shipping charges are calculated at checkout based on your order size, weight, and delivery address.
- Shipping Methods: We offer various shipping options, including standard, expedited, and priority shipping.
- Processing Time: Orders typically process within 1-3 business days, though processing time may vary based on the availability of products and other factors.
- Shipping Time: Delivery times will vary depending on your location and the chosen shipping method. Estimated delivery times are provided during checkout.
- Tracking: Once your order is shipped, you will receive a tracking number to monitor your package’s journey.
Note: We are not responsible for any delays or issues caused by third-party shipping carriers.
7. Returns and Refunds
If you’re not fully satisfied with your purchase, you can return eligible products within 30 days of receipt in accordance with our Refund and Returns Policy. Please note the following:
- Items must be unused and unopened, with all original packaging intact.
- Refunds will be issued to the original payment method once the returned items are processed.
- Shipping fees are non-refundable, unless the return is due to a mistake on our part or a defective product.
8. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 7 days of receiving the order. We will offer a replacement, refund, or other solutions, depending on the situation.
- Please include photos of the damage and your order number when reporting the issue to our customer service team.
9. Customer Account
Creating a customer account with RegalXChic allows you to track orders, save shipping information, and receive updates on future promotions.
- Account Information: You are responsible for maintaining the confidentiality of your account login information.
- Account Security: We recommend using a strong password and notifying us if you suspect any unauthorized access to your account.
10. Prohibited Activities
By using our website and making purchases, you agree not to engage in any prohibited activities, including:
- Misleading or fraudulent transactions.
- Tampering with or attempting to manipulate our website’s systems.
- Using the website for any unlawful purposes.
Violations may result in the cancellation of your order, account suspension, and potential legal action.
11. Changes to the Sales Policy
RegalXChic reserves the right to modify or update this Sales Policy at any time. All changes will be reflected on this page, and the Effective Date will be updated accordingly. We encourage you to review this policy periodically for any updates.
12. Contact Us
If you have any questions or concerns about our Sales Policy or need assistance with your order, please reach out to us:
RegalXChic
Phone: 605-387-7214
Email: info@regalxschic.com
Address: 4667 Andy Street, Minneapolis, Minnesota, United States
By placing an order with RegalXChic, you acknowledge and agree to the terms and conditions outlined in this Sales Policy. We are committed to providing excellent customer service and a positive shopping experience. Thank you for choosing RegalXChic!